Privacy Policy

Last updated: September 26, 2025

Malinsoft ("Malinsoft", "we", "our", or "us") is committed to protecting your privacy and handling your personal data transparently and lawfully. This Privacy Policy explains what information we collect, how we use it, and the rights you have.

1. Scope & Applicability

This policy applies to our website, products, SaaS platforms, professional services, demos, and any related interactions including contact forms, newsletters, support channels, and advisory engagements.

2. Data We Collect

  • Contact Data: Name, company, email, phone (when provided).
  • Business Context: Industry, role, product interests, project requirements.
  • Usage & Technical: IP address, device type, browser, pages viewed, session metadata, approximate location (derived from IP).
  • Platform Data: Configuration, feature usage, performance metrics (for SaaS users).
  • Support & Communications: Messages, tickets, feedback, survey responses.
  • Marketing Attribution: Campaign parameters (UTM), referral source.
  • Cookies & Similar Technologies: Preference, session, analytics, and (if enabled) marketing cookies.

Depending on the context, we process personal data under one or more of the following bases:

  • Performance of a contract or steps prior to entering into one.
  • Legitimate interests (e.g., platform security, service improvement, fraud prevention).
  • Consent (e.g., marketing communications, optional analytics if required).
  • Compliance with legal obligations.

4. How We Use Information

  • Deliver and improve products, SaaS features, and professional services.
  • Respond to enquiries, demos, RFPs, and support requests.
  • Provide analytics, reporting, optimization, and personalization.
  • Enhance security, monitor abuse, and maintain system reliability.
  • Conduct market, product, and performance research.
  • Send service notices, operational emails, and (if opted-in) marketing content.
  • Meet contractual and regulatory obligations.

5. Cookies & Tracking

We use essential cookies for core functionality and may use analytics/performance cookies to understand usage patterns. Marketing/retargeting cookies are only used if applicable and permitted. You can adjust preferences via your browser settings or future cookie preference tools.

6. Sharing & Disclosure

We do not sell personal data. We may share data with trusted processors under contract (cloud hosting, analytics, email delivery, payment, support tooling) subject to confidentiality and security obligations. Disclosure may occur for compliance, fraud prevention, law enforcement requests (where legally valid), or corporate transactions.

7. International Transfers

Data may be processed in jurisdictions outside your country. Where required, we implement safeguards such as contractual clauses, controlled regional hosting, or data localization strategies for regulated sectors.

8. Data Security

We apply layered security: role-based access control, encryption in transit (TLS), encryption at rest (where feasible), monitoring, logging, least-privilege principles, secure development practices, and vendor risk evaluation. No system is fully immune to risk; we maintain incident response processes to mitigate impact.

9. Data Retention

We retain data only as long as needed for the purpose collected, ongoing legitimate business needs, or legal/regulatory requirements. Where retention expires, data is anonymized or securely deleted.

10. Your Rights

Subject to applicable law, you may have rights to access, correct, delete, restrict, object, or port your personal data. You may also withdraw consent where processing is consent-based. To exercise rights, contact us using the details below; we will respond within a reasonable timeframe.

11. Children’s Data

Our services are not directed to children and we do not knowingly collect data from individuals under the minimum legal age. If you believe a child has provided data, please contact us for removal.

12. Changes to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Material changes will be highlighted or communicated where appropriate. Continued use after an update constitutes acceptance.

13. Contact

If you have questions or requests regarding this policy or your data, contact: info@malinsoft.com

Note: This document provides general transparency and is not a substitute for regulatory-specific agreements (e.g., DPAs, sector compliance riders) where required.